Delivery & Returns Policy

Delivery Policy:

Order Processing: Orders are processed within 24 hours of receipt. Processing includes verifying order details, preparing the item for shipping, and dispatching it to our logistics partners.

Shipping Time Frame: We aim to ship all orders within 2 business days from the date of ordering. Business days exclude weekends and public holidays.

Shipping Confirmation: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the delivery status.

Delivery Estimates: Delivery times vary based on your location. Estimated delivery times will be provided at the time of order placement.

Shipping Costs: Shipping fees, if applicable, will be displayed during the checkout process.

Returns Policy:

Return Window: Returns are accepted within 30 days from the date of purchase. The product must be returned in its original condition, unused, and with all original packaging and tags.

Non-Returnable Items: For health and hygiene reasons, we do not accept returns of bath products, skincare items, or any product that is intimate or sanitary goods.

Return Process:

Initiating a Return: To initiate a return, please contact us on shop@nowtbutnatural.co.uk with your order number, product details, and the reason for return.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

Refunds:

Inspection of Returned Items: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.

Processing Refunds: If approved, the refund will be processed within 3 days, and a credit will automatically be applied to your original method of payment.

Customer Support: For any queries related to returns or delivery, please contact us on shop@nowtbutnatural.co.uk